Returns & Satisfaction Policy

Our Commitment to You

At Hoof and Paw Plus, we stand behind every product we sell. We source professional-grade, Australian-made animal health products and want you to feel confident in every purchase. If something isn't right, we're here to help.

Returns

We accept returns on unopened, unused products in their original condition within 60 days of the purchase date.

To be eligible for a return:

The item must be unopened and unused
The item must be in its original packaging
Your return must be initiated within 60 days of purchase

Due to the nature of animal health products, we are unable to accept returns on opened or used items for safety and hygiene reasons.

How to Return

Email us at info@ausrichter.com with your order number and reason for return
We will confirm your return is eligible and provide return instructions
Pack the item securely and send it to our return address
Once received and inspected, we will process your refund within 5 business days

Return shipping costs are the responsibility of the customer. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5 business days. Please allow additional time for your bank or card provider to process the refund.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.